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eBay Strategies Uncategorized

Experience: eBay Seller’s Customer Support

eBay Seller Customer Support 1

I am simply writing about my recent customer experience on eBay.

On 14th July 2014 I bought a Power Point controller to use during  16th July #OSWNewport. It was a last minute purchase. I did check it was First class free delivery and seller’s profile. Both assured me that I will get it before the event.

eBay Seller Customer Support 2

After  my quick 2 mins purchase, I received an email saying my item is on its way which was assuring for me. It says all I needed to know, when I should be expecting delivery and there may be delay. It also says to contact the seller just in case there is delay which quite good way of avoiding unnecessary bad feedback. The good part is I received the Power Point Controller on the 16th. Happy days!

eBay Seller Customer Support 3

 

Here’s another email I received on the 20th asking if everything was OK with my order and requesting to leave feedback.

eBay Seller Customer Support 4

I found the way the seller emailed me at different stages of my purchase cycle was good and I applaud eBay for enabling sellers to do so. As a seller here’s what we need to takeaway:

TAKEAWAY !

  1. Send dispatch email after dispatching the order
  2. Mention to contact you if there is any issue with delivery
  3. Check if everything was OK with the order rather than requesting feedback

It is important to update your customer of every stage of purchase cycle which assures them that their order is on its way.

So Well done ! Mylisarz2008  You got 10/10.

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