I would like to look at things in a positive way. I am sorry for the circumstances mentioned below and it is only a constructive feedback for online sellers.
I have come across a situation of returns with my purchase from Amazon. Please note this is with a third party seller within Amazon.
1 of TeckNet® X340 Mini Bluetooth Wireless Handheld Keyboard with Touchpad Mouse and LED for Mac / New iPad / Google Android TV / PC / iPhone / Android 3.0 [ASIN: B00FF9V9QA]
I was not satisfied with this product and requested a full refund on December 21, 2013 with a reason “No longer needed/wanted”. I got a response immediately which I was very happy with:
“Dear BlueByte Ltd and Prabhat Shah,
This email is being sent to you by Amazon as notification and confirmation that a return authorisation has been requested for the item(s) listed below.
BlueByte Ltd, please take action on this return request in the Manage Returns section of your seller account. You can also respond to the buyer by replying to this email.
Prabhat Shah, the information below confirms that you have requested authorisation to return the items below to BlueByte Ltd. No additional action is required from you at this time.”
I got another response from the third party seller on Tue, 24 Dec 2013. I was pleased that seller made an effort to respond my case and promised for a full refund. Here’s their response-
We are sorry about this problem. Please send the item back to the following address with your Amazon order ID number.
PO BOX 122
We will fully refund the payment back to you
We sincerely apologise for any inconvenience this may have caused. If you have any further queries, please do not hesitate to contact us.
The item was returned on 27th December 2013 and got a refund and response from the seller on the 31st December 2013.
We have received the keyboard and we give you the refund of this order. Thanks for shopping with us.
I was quite happy with the customer support from Bluebyte and I will definitely order again from this seller in future. I had a hassle-free return within a week and this is why I shop on Amazon. Just to summarise:
Return Request: December 21, 2013
Seller Response: 24th Dec 2013
Returned item: 27th December 2013
Refund Received: 31st December 2013
If you are a third party seller on Amazon or on eBay, are you providing same level of customer service?