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Amazon Strategies Amazon Training eCommerce

Resolving Amazon Contact Response time issue

Amazon Contact Response Time Now Resolved

We are aware that Amazon got stringent seller performance standard and sellers not maintaining the good performance are penalised by Amazon. “Contact Response Time” is one of the performances that are not so easy it keep up. This is because either seller does not work week ends and don’t respond to customer emails or during holiday time.

This is an issue but with answer!

Did you know you can reply Amazon Messages directly from your Mail Client like Outlook/Thunderbird? Customer email addresses are coded by Amazon and when you reply through your mail client, a copy stays with the client and a copy in Amazon Sent Box. I found this quite handy!

To separate Amazon Emails from other emails simply create a filter to file all emails to a folder called “Amazon Emails”. Here’s a video which will help you to do this:


Now all you need is create generic Auto responders like this

 “Thank you for your email. I’m out of the office and will be back on…..and your email will be dealt. Thank you for your patience.”

Here’s a video that will guide you on this:


Amazon will take all your emails as responded and hence your contact response time is maintained upto the standard. When you are back on your desk you can respond emails keeping your customers happy. Here’s a win-win situation!

Try this out and let me know how you get on.

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