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eCommerce

Changes in Distance Selling Regulations coming 2013

We all love bargains. Don’t we? Currently quite a lot of people resorting to online shop hoping to find good deals.  Every high street now has online shops and it is now a common trend for a retailer to ask “Buy online and Collect FREE” in store. Do you like shopping online? Do you think it is hassle if something goes wrong? There are quite a few change coming next year which will strengthen consumer rights.

I get annoyed when I don’t tick the box and it is selected for me. I get more annoyed when I did not buy insurance with the product and it’s been bought for me! Pre-ticked boxes on the website to sign up newsletter or with hidden charges are going to be banned. Similarly retailers will be stopped from charging premium rates for help lines. Cancellation periods will go from seven working days to 14 days.

 The interesting one is that retailers will be made to deliver goods within a set date. This will necessitate making delivery process more efficient. I am thinking of a situation when on one is home to collect the parcel and the delivery driver left a card and parcel at local depot. Who is to blame for this delay in order delivery? I am sure courier won’t take the blame!

Retailers will have to refund for broken or cancelled orders with in 14 days which is 30 days currently.

These changes will come into effect only next June. There is plenty of time for retailers to plan the change. These changes are all good for consumers and hopefully increase confidence on online shopping.

Send us your thoughts!

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