Amazon

How to successfully dispute Amazon vendor shortage?

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Amazon Vendor is a powerful program for brands, manufacturers and distributors. Over the last 12 months we have had really good opportunity to work with Amazon vendors selling Kitchenware, Fishing, Fitness Equipment and Stationary. Most of the accounts generate at least million pound-a-year sales so it is a successful sales channel for many. However, it does come with some set of problems.

Very common problem we have seen is “shortages in delivery”. The shortage occurs when quantity (number of units) received is less than that specified in the ASN (Amazon Shipment Notification). All of the vendors we have met are very confident that they are sending correct number of units. So, it is surprising where products go missing.

“Millions of shipments going to Amazon stuff like this are bound to happen.”

How to solve it?   

#1 As a first step go to Payments > Invoices

#2 Select Submit Proof of Delivery and upload files

Few key things to remember while submitting POD:

  • Proof of Delivery (POD) is evidence and this includes Packing slip, Invoice copy and delivery receipt.
  • All documents submitted needs to match ID and they must link with each other. Please see is an example below picked from Amazon help documents. You can also see guide on this Amazon page >   ( log in required )

Vendors are very busy and process like this is very annoying to say the least. It is costing so much time for many so it is very common practice to ignore any shortage less than £50.00 or even £100.00 in some cases.  Someone, somewhere knows this and we wonder what sort of value is lost if we add this together for all vendors!

There are also automated inventory systems that can support you a little. Please see below some systems.

Looking for help with Amazon Vendor Consulting? Get in touch today!

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